Refund policy

Return & Refund Policy

Last Updated: July 2026

At SpaceSavers, customer satisfaction is our priority. If you experience any issues with your order, we're here to help. Please read our Return & Refund Policy carefully before making a purchase.

1. Eligibility for Returns

You may request a return or replacement if:

  • You received a damaged product.

  • You received a defective product.

  • You received the wrong item.

  • You received an item with missing parts.

To be eligible, you must contact us within 7 days of receiving your order.

The product must be:

  • Unused and in its original condition.

  • Returned with its original packaging, accessories, and labels.

  • Accompanied by proof of purchase (Order ID or invoice).

2. Items Not Eligible for Return

Returns will not be accepted if:

  • The product has been used, washed, or intentionally damaged.

  • The product is returned without its original packaging.

  • The return request is made after the return window has expired.

  • Damage has occurred due to misuse, improper storage, or negligence.

  • The product differs slightly in color due to screen or lighting variations.

3. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To help us process your request quickly, please provide:

  • Order Number

  • Clear photos of the product

  • Photos of the shipping package

  • A brief description of the issue

Our support team will review your request and provide an appropriate resolution.

4. Return Process

To initiate a return:

  1. Email our customer support team with your Order Number and the reason for the return.

  2. Our team will review your request.

  3. If approved, we will provide return instructions.

  4. Once the returned product is received and inspected, we will notify you of the outcome.

Please do not return any product without receiving approval from our support team.

5. Refunds

Once your returned item has been received and inspected, your refund will be processed if the return is approved.

Refunds are issued to the original payment method used during checkout.

Estimated refund timelines:

  • Prepaid Orders: 5–7 business days after approval (depending on your bank or payment provider).

  • Cash on Delivery (COD): 5–10 business days after approval. Refunds for COD orders will be processed via bank transfer or another mutually agreed method.

6. Replacements

If your product arrives damaged, defective, or incorrect, we may offer a replacement instead of a refund, subject to stock availability.

If a replacement is unavailable, a full refund will be issued.

7. Order Cancellation

Before Shipment

Orders may be cancelled before they are dispatched. Please contact our support team as soon as possible.

If payment has already been made, a full refund will be processed to the original payment method.

After Shipment

Once an order has been dispatched, it cannot be cancelled. You may request a return after delivery if your order meets the eligibility criteria outlined in this policy.

8. Cash on Delivery (COD) Orders

Customers placing Cash on Delivery orders are requested to accept the shipment if it has been ordered intentionally.

Repeated refusal of COD orders without a valid reason may result in the restriction or removal of COD eligibility for future purchases.

9. Return Shipping

If the return is due to:

  • A damaged product

  • A defective product

  • An incorrect item sent by us

SpaceSavers will bear the applicable return shipping costs.

If a return is approved for any other eligible reason, return shipping arrangements and any associated costs will be communicated by our support team.

10. Non-Refundable Situations

Refunds or replacements will not be provided in the following cases:

  • Incorrect shipping address provided by the customer.

  • Delivery failure due to customer unavailability after multiple delivery attempts.

  • Normal wear and tear after use.

  • Minor cosmetic differences that do not affect product functionality.

  • Delay caused by courier partners, weather conditions, or events beyond our control.

11. Contact Us

For any return, replacement, or refund requests, please contact us:

SpaceSavers

Email: support@spacesavers.in (replace with your actual support email)

Business Hours: Monday – Saturday | 10:00 AM – 6:00 PM IST

We aim to respond to all customer inquiries as quickly as possible and are committed to providing a fair and transparent resolution process.